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MORE INFORMATION

  • OFFICIAL MEMORABILIA's current despatch timeframes are approximately 20-25 business days, unless otherwise communicated, or stated in the product description. Orders taken during Premiership period (Sep - Dec) may extend outside these times. Please contact our Customer Concierge Team prior to ordering to ensure you have all the relevant information.
  • When your order has been despatched, online tracking information will be e-mailed to you from our logistics partner. From here, you'll be able to track the transit of your piece from our door to your door, every step of the way. Please note that the majority of deliveries occur between 9am - 5pm.
  • Your product will be securely shipped via courier (please note PO Boxes are not an option for courier services), with instructions that your delivery requires a signature for authorisation. Please note, due to the ongoing COVID-19 pandemic, multiple courier services have implemented contactless delivery and may opt to deliver without signature.
  • Most deliveries occur between 9am and 5pm - if there is no-one available at the time of the delivery, the respective courier should notify you with further instructions for re-delivery or collection.
  • We send all parcels with signature on delivery requirement, so if you are not able to sign, your parcel will be carded by the carrier for pickup. Customers that override that with an Authority to Leave setting, do so at their own risk with the carrier, and Official Memorabilia will bear no responsibility.
  • Products imported from our international partners are sometimes procured on a drop-ship basis, and subject to availability. If we are unable to procure the product(s) necessary to complete your order, we will refund the relevant purchase. Please allow for additional time for products imported from our international partners (Upper Deck Authenticated, Icons UK etc.).
  • In the event that there is an unanticipated delay, you will be communicated proactively with advice of the anticipated despatch timeframe.
  • For customers requiring delivery outside Australia, please note that duties and taxes remain the sole responsibility of the purchaser.
  • Delivery costs are applicable to any location within Australia; for a tailored international delivery quote, please contact us at customerservice@officialmemorabilia.com.au or on 1300 676 020.
  • All products are officially licensed, which means that all products are a collaboration between SE Products, the sporting body, the athlete and their management, and the association where appropriate.
  • All signed products and limited-edition products are accompanied by the preferred method of verification direct from the supplier, manufacturer, typically a physical Certificate of Authenticity, or a unique QR code/numbered hologram with online registration/verification. Some exceptions may apply.
  • All products listed on OFFICIAL MEMORABILIA are produced or sourced by SE Products.
  • SE Products is a global leader in sports and entertainment memorabilia and collectables – to learn more visit seproducts.com.au.
  • All frames are constructed using deluxe timber moulding which has been carved from high-quality timber, sourced from environmentally friendly, FSC-accredited suppliers.
  • All frames are constructed in Australia to archival standards and are regularly shipped to all corners of the globe.
  • We frame our products using an acrylic compound which is half the weight of glass yet is equal to glass in clarity and is up to 10x more impact resistant. The compound is also UV stabilised and as such is unaffected by sunlight-induced decay.
  • All printing occurs in Australia using only the highest quality coated and uncoated satin stocks and includes print specials on selected premium designs including Cold Foil, Hot Foil, UV Gloss and Spot Laminate.
  • Payment Methods: We accept VISA or Mastercard only. Payment for your successful auction will be debited from your verified payment method immediately once the auction has closed. We do not offer Afterpay, Paypal or Zip Pay for auctions.
Buyer's Premium: 12%